Support and service status
Till is in an early customer beta. There is no public real-time status page, verified domain support mailbox, 24×7 support desk, or response-time/uptime SLA at this time.
Getting help
Active beta customers should use the private contact method supplied during onboarding. Others can use the operator's public contact route, which currently redirects to an X direct-message flow and may require an X account. Include the Till request ID, timestamp with timezone, provider, HTTP status, and a redacted error. Never send an admin key, scoped token, upstream API key, payment details, or prompt content.
Before reporting an incident
- Check the API health endpoint.
- Check the selected AI provider’s own status page and your provider account limits.
- Retry only idempotent requests and preserve the
x-till-request-id. - Revoke a scoped token immediately if it may be exposed; rotate the upstream provider key if needed.
Service commitments
Published Free, Pro, and Scale plans define account capacity, not uptime or support response commitments. Enterprise features, dedicated support, service credits, and SLAs require a separate signed agreement and are not part of the current public beta.
Planned trust improvements
A verified support domain, public incident/status history, published response targets, and customer notification workflow are launch-readiness dependencies. This page will be updated when those capabilities are operational rather than advertised in advance.